NIDO handbags and small leather goods are shipped from our warehouses in Italy. We offer free shipping for orders over 360 EUR in Europe only*.
IMPORTANT: International shipping does not include duties or import taxes. Customers are responsible for any customs fees, duties or taxes that may apply upon delivery.
A tracking link that directs you to the courier’s website will be sent via email once your order has shipped. Delivery times are estimates and refer to the number of business days from the date of shipment, not the date of order. Delivery times are provided as a general guide and are subject to the acceptance and approval of your order.
Delivery may take longer than expected due to customs clearance procedures in certain countries.
INTERNATIONAL SHIPPING OPTIONS ARE NOT AVAILABLE DIRECTLY ON THE WEBSITE.
If you need to purchase from a country outside the EU, please contact us at: customerservice@nidobag.com
Europe: 2–5 working days
Rest of the world: 3–6 working days
*Free shipping terms may vary during special promotional events, including seasonal sales, Black Friday or other limited-time offers. Variations may apply without prior notice.
*Free shipping terms may vary during special promotional events, including seasonal sales, Black Friday or other limited-time offers. Variations may apply without prior notice.
Prices of all products are expressed in Euros and include VAT (where applicable) but exclude customs duties.
For orders outside the European Union:
All applicable import duties, taxes, and customs charges shall be borne by the customer. Unfortunately, we cannot estimate these costs in advance. Your local customs office will be able to provide an estimate.
NIDO cannot be held responsible for any action, cost, delay, or additional charges applied by customs authorities, as these processes are outside of our control.
Returns and exchanges are possible within 14 days of delivery.
NIDO provides a prepaid return shipping label for both returns and exchanges.
For returns, the cost of the return label will be deducted from your refund.
For exchanges, the return label is free of charge, and NIDO also covers the shipping of the replacement item.
Original shipping fees (the cost paid at checkout) are non-refundable.
NIDO reserves the right to refuse any return or exchange request that does not meet the conditions listed below. If your return is not accepted, it will be sent back to you at your expense and no refund will be issued.
Return conditions
Items must be returned in unused, original condition, with all NIDO item tags and accessories included.
Incomplete, damaged, worn, soiled, altered or used items — or anything NIDO reasonably believes has been used — will not be accepted.
Items must be returned from the same country where they were originally delivered.
Send an email to customerservice@nidobag.com with your order number and the item(s) you wish to return or exchange.
You will receive a prepaid return label along with instructions.
Drop off the package using the information provided via email.
Once the item is received and inspected:
Returns: a refund will be issued minus the cost of the return label.
Exchanges: the replacement item will be shipped at no additional cost, provided the return is approved.
Exchanges can be made for any other item currently available, regardless of price differences.
If the replacement item’s price is lower, the difference will be refunded.
If the replacement item’s price is higher, we will request the payment of the difference before shipping the new item.
Product Availability
NIDO is currently experiencing high demand on every style and therefore cannot guarantee the continuous availability of all products.
Many of our bags are crafted using recovered and limited-quantity leathers, which means that once a specific combination of color or material is sold out, it is often not possible to reproduce it.
If a product appears as “SOLD OUT”, you are still welcome to contact us at customerservice@nidobag.com. We will be happy to confirm whether a restock is planned or suggest alternative options available in similar materials.
Warranty
Each NIDO product is handcrafted in Italy using high-quality materials. Due to the artisanal nature of our production, small variations or minor imperfections may occur; these characteristics are considered part of the uniqueness of the product.
In the rare event that an actual manufacturing defect appears, we will repair it promptly.
All products purchased on www.nidobag.com are protected by a 24-month legal warranty, in accordance with the Italian Consumer Code and EU regulations.
This warranty applies exclusively to manufacturing defects or defects of conformity.
A valid proof of purchase is required.
The 24-month warranty covers only defects that can be attributed to the manufacturing process or materials, including:
Structural or construction defects
Stitching faults
Hardware malfunctions (zippers, closures, metal parts)
Material defects that compromise normal use
If a defect of manufacturing origin is confirmed, the product will be repaired whenever possible.
If a repair is not feasible, a replacement or refund may be offered in accordance with the law.
The warranty does not apply to:
Normal wear and tear
Damage caused by improper or careless use
Accidental damage (drops, impacts, pressure, friction)
Exposure to water, moisture, heat, sunlight, cosmetics, chemicals, dyes, or abrasive surfaces
Scratches, scuffs, patina, colour transfer, or changes due to regular use of leather
Deformation or damage caused by overloading the bag
Alterations or repairs performed by third parties
Loss or theft
These situations are not considered defects of conformity under EU consumer law.
Please contact customerservice@nidobag.com with:
Your order number
Clear photos of the defect
A brief description of the issue
We will evaluate your request and provide a solution in accordance with the 24-month legal warranty.
